Privacy Policy

When you place an order or interact with us, we may collect:

• Personal details: Your name, phone number, and email address
• Delivery information: Your delivery address, town, and county
• Payment information: M-Pesa transaction IDs (we do not store card numbers)
• Order history: Products you have purchased
• Communication: Messages sent to us via WhatsApp, phone, or email

• To process and deliver your orders
• To send you order confirmations and delivery updates via SMS or WhatsApp
• To respond to your customer service enquiries
• To send occasional promotional offers (only if you have opted in)
• To improve our products and services

We do not sell or rent your personal information to third parties. We may share your information with:

• Delivery partners: To fulfil your order (name, address, phone only)
• Payment processors: Safaricom M-Pesa for payment confirmation
• Legal authorities: If required by Kenyan law

• We take reasonable precautions to protect your personal data. Our website uses HTTPS encryption. Customer data is stored securely on Google Firebase servers.

• Request a copy of the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data (subject to legal obligations)
• Opt out of marketing communications at any time

• Our website uses essential cookies to keep your shopping cart active and to maintain your login session. We do not use tracking cookies for advertising.